Your support is hugely appreciated and we love that you want to get involved and help New Zealand during this global pandemic.
Please note you are unable to volunteer if you or someone in your bubble has been at a location of interest.
We are partnering with the Christchurch District Health Board (CDHB) and providing additional support as they distribute the vaccine. Your support will mean we are able to complete this distribution process much quicker, meaning everyone in Ōtautahi Christchurch will benefit.
There will be different shifts running at different clinics across Ōtautahi Christchurch. You will be helping the staff ensure it is a smooth process in these clinics. The tasks will differ at each location, but might include:
Working with an admin lead to help answer questions
Helping the public find their way
Queue management while having a chat with the public as they wait
Helping set up and pack down area (e.g. put chairs back).
We want you to be safe and well during this time to help our essential services; please pay attention throughout this course. If you ever get stuck you can review the entire course if you need to!
We appreciate your feedback, so remember to let us know afterwards how this course and your experience could improve.
We want you to have a safe and enjoyable time volunteering. As a volunteer, you are treated just the same as if you were an employee. We and our partners work hard to keep you safe, keep you learning and make sure you love coming to volunteer. During Covid-19, this can be challenging and we ask for your patience as we respond to the changing situation.
For health and safety please make sure you have closed-toe shoes and long pants. We recommend taking warm layers with you just in case you are asked to support the clinic outdoors with tasks such as directing traffic.
Part of the success of the SVA is its flexibility to mould itself to fit different situations and needs. Use your initiative and help where you can.
We ask that you, as an SVA Volunteer, strive to ‘paint a picture’. This means being :
Keeping yourself safe
Please, keep yourself safe, do as you say you will do, and ask for help when you need it. While you are at an activity remember these four things, keep your eyes open and trust your instinct!
Reduce the risk where you can, so that you can stay safe during your volunteering.
Have a backup plan incase you find yourself in a tricky situation and you want to leave. If this happens, please let us know.
Ask for help : If you are unsure or need support make sure you ask a staff member for help.
Could you learn from this situation? Is it a chance to be reflective for next time? Can you give feedback to SVA? Take time to reflect!
Also make sure to keep yourself safe in relation to COVID 19. The video below goes through more:
Wash your hands and Sanitise: It's really important that you use good hygiene. Regularly wash and thoroughly dry your hands and apply hand sanitiser. Always use good cough and sneeze etiquette by sneezing or coughing into your elbow.
PPE: You must wear the appropriate 'PPE' (Personal Protective Equipment) that is required at all times.
Social distancing: We strongly encourage that you ensure you're practising social distancing by maintaining 2 metres (3 is even better) between yourself and others and not being in physical contact with people that are not in your bubble.
For information on how to keep yourself and others safe, visit covid19.govt.nz, New Zealand's 'Unite Against COVID-19' website.
This section is to help you understand how to work with all people who you may meet.
Working with different groups of people can be a huge amount of fun. Here's some tips from us:
Refrain from judgement
Point out the benefits if they are worried
Avoid using jargon
Let them be involved
Build their confidence
Leave your phone in your pocket
Remember, you are dealing with members of the public who may have different views and perspectives than you do: that's okay. Respectful conversation and discussion is to be encouraged.
However, what's not okay is for you to feel uncomfortable or unsafe in any way. If you do feel unsafe or at risk, it's important that you express that - either to the person themselves, or to a member of staff. If you need further support, please contact the SVA so that we can assist you.
Dealing with disgruntled people
Covid19 and lockdown present many challenges. People are often stressed or under pressure, especially if they are coming to a vaccine appointment. This can be compounded by continually changing information and at times, cancellation of appointments.
You may be asked to direct traffic or to advise people that their appointment has been moved or cancelled. This is a reality of our current situation.
Some volunteers have reported that people were less worried about cancellation if told while still in their car compared to being told at the door.
Please use your judgement and know that any help you can provide here with someone who has had their expectations change is incredibly valued by the health staff.
Try and find a point of empathy with each person you speak with, hear them out, and thank them for telling you about their problem. Members of the public will often not understand you are a volunteer. Report problems raised to the manager or supervisor.
Remember, you are a volunteer and not expected to know everything. A helpful line is: "I'm not sure sorry as it's my first day and I'm a volunteer."
You can refer people to the health line for more information Healthline 0800 611 116
We recommend bringing clothing to keep you warm. Some clinics are cold and many volunteers will be stationed outside.
If you are doing an evening shift, we recommend a torch and a warm hat. You should be volunteering with someone else if you are outside, feel free to convince a friend to signup too.
If you do not speak sign language, also need a pen and piece of paper to help communicate with anyone who is deaf.
Step 2 Arrival on Site
You will arrive at the Vaccine Clinic at the time advised by SVA. Please sign in using the COVID-19 Tracer App.
Please note there is no SVA presence at the vaccine clinic. On arrival, introduce yourself to the front desk. It may take some time for a manager to be available to brief you on your job, please be patient as this often takes 10-15 minutes.
You will then be given a Health & Safety induction for the facility and let you know how the process will work for this facility and what tasks they would like you to do.
You will have to confirm again that you have not been in a location of interest and that you have checked the latest updated list.
The CDHB has requested that you do not take any photos in the facilities.
Step 3 Some of the tasks you may be doing
*confirmed at onsite induction
Work with admin lead to help answer questions These clinics are busy and sometimes people will ask questions that we can help answer. You will be given an information sheet to use to help answer these. If you are unsure please ask the admin lead.
Directing Traffic These are busy places, and sometimes traffic can back up. You will be outside in the fresh air directing the traffic and ensuring everyone gets to their appointment on time.
Please note this can include advising people that their appointment is cancelled or shifted or that they are unable to bring their children due to supply issues.
Help the public find their way This is new to all of us, and it can be overwhelming trying to figure out where to go. You will be given a site induction so in no time you will be an expert and be able to help people find where they need to be.
Queue management while having a chat with the public as they wait This is your time to shine and where your expertise is needed!
Be your bright bubbly self!
Ask them questions, tell them stories, check they are comfortable. Refer back to Working with People section for some tips and tricks.
Help set up and pack down area (e.g. put chairs back) Some clinics may need a hand with moving chairs around to suit the clinic. Most of these clinics have been operating for a while so should already be good to go!
Use Initative If your help is not required, ask a staff member if there is anything else you can do. They will be very busy with the Vaccine distribution so if you can help in any other way, please use your initiative and be an awesome SVA Volunteer!
As we've mentioned, it is important to have a chat and get to know a new friend or two. You will be around people who have just received the vaccine, so here are some tips on dealing with newly vaccinated people.
Like all medicines, the vaccine may cause side effects in some people. This is the body’s normal response and shows the vaccine is working. Most people will have a sore arm and normal immune response - that's good - it's working!
Side effects for some people are common (usually mild) and don’t last long. Below, we talk you through these with your vaccine buddy and what to look out for. They can be more common after the second dose.
Pain at the injection site, a headache and feeling tired and fatigued.
These are the most commonly reported side effects.
What can help
Place a cold, wet cloth, or ice pack on the injection site for a short time.
Do not rub or massage the injection site.
When this could start : Within 6 to 24 hours
Muscle aches, feeling generally unwell, chills, fever, joint pain and nausea may also occur.
Rest and drink plenty of fluids
What can help
Paracetamol or ibuprofen can be taken, follow the manufacturer’s instructions.
Seek advice from your health professional if your symptoms worsen.