Frequently asked questions (FAQ)
- SVA is not a foodbank, we are an online, email and telephone operated supermarket, which means you must pay for your groceries or have MSD credit.
- If you have been texted a voucher, use the link provided. Please call 0800005902 or email email@example.com if your voucher is not working.
- This service is available nationwide.
- Deliveries will take place within 48 hours if the order is made before 2pm.
- Payment is via credit or debit card or gift card.
Can SVA help with other deliveries?
We are able to collect prescriptions and deliver them. To request, please email firstname.lastname@example.org or call 0800 005 902.
Can I still make an online order on Sunday when you are closed?
Yes, but please note it will have a longer delivery time.
How are the SVA Store Prices set (& are there the same discounts as in-store?)
The pricing on SVA's shop is an estimation of the prices. Specials are not typically shown however you often get a special price. The pricing is different in every supermarket, and very different between the north and south island, so you can expect up to a $10 difference in the prices of a $100 order.
Who is this service for?
- People in self-isolation
- Medically vulnerable
- Anyone that requires support due to their personal circumstances, such as single parents
Please note that we will be randomly checking orders to ensure that this service is not being abused. We will be passing on anyone’s details who we believe is abusing it to the police.
How does it work?
- You confirm that you are indeed a member of the community that is eligible for this service
- Choose your groceries
- Enter your credit card details or gift card on our secure payment form
- Our friendly volunteers collect your groceries the next morning and then drop your groceries to your door, whilst wearing gloves and masks
- We charge your card after delivery
How long will it take for my groceries to arrive?
We are aiming to process all orders within 48 hours, based on demand. These are exceptional times and our volunteers are doing their absolute best; please be patient.
What happens if they do not arrive?
Please email us as soon as you have passed the 48 hour window and we will do an emergency delivery. Things do go wrong, such as a volunteer being put into self isolation, which means the grocery orders they were doing have to be destroyed. We have had this happen a few times and are working on new solutions. We have had very few orders not be delivered the next morning provided you order by 2pm.
Where will the volunteer leave my groceries?
All grocery deliveries are contactless for health and safety reasons - this includes touching gates and fences where-ever possible. If there is a special place outside your door where you would like us to leave your groceries - please tell us, so we can make sure that they’re safely delivered. You can tell us this during the checkout process. Groceries are delivered in reusable bags, so we advise making sure that they’re brought inside as soon as possible!
What if the items I want aren’t available at the supermarket?
We’ll do our best to substitute your items, in the event that what you’ve ordered isn’t available. However, if we can’t, you won’t be charged for the items in your order: you’re only charged for what we deliver to you.
Please note, if you absolutely must have a certain brand due to a dietary requirement (we’re talking about things like nut allergies here, not just a ‘mild preference’!), it’s helpful for you to let us know in the comments of your order, so that we can make sure our volunteers know.
I received the wrong item! What happens now?
Oops! We’re sorry about that! We’re working incredibly hard to make sure that we can assist - but we may get it wrong in some cases. Your patience and understanding is appreciated during these challenging times.
How does the payment system work?
When you enter your credit card details at the online checkout, we take an authorisation from your credit card. The amount that is “Authorised” is reserved on your card. Once we have processed your order, we then charge your card - for exactly what was purchased at the supermarket. If there is a balance remaining we “cancel” that with your Issuing Bank (ANZ, Westpac, ASB etc). Some banks take up to 7 days to process those cancellations. (i.e we “Authorize” $100, 2 items are not in stock so we “capture” $92 and then cancel the remaining $8).
We’ve worked with experts to build a safe and secure system; please read our Terms & Conditions for the legalese.
Does the Student Volunteer Army profit from this service?
No! This is a system that is being heavily supported through volunteers, donations and partners - and we’re really grateful to have everyone on board. If you’re able to, your donation to help us continue to provide this service is greatly appreciated.
You can request a phone call for us to take your order by emailing email@example.com
The SVA Grocery service is available to those in self-isolation or who have no other way to access food. Delivery is $0 if you have a community services card, $9 for gold cardholders or $15 for normal delivery. Payment is made via debit or credit card. Orders can be made over the phone on 09 801 2122 or via shop.sva.org.nz. Orders made before 2pm each day usually are within 48 hours.
SVA Grocery 服务适用于自我隔离或无法通过其他方式获取食物的人。 如果您有社区服务卡，则送货费为 0 纽币，金卡持卡人为 9 纽币或 15 纽币。 您可以通过借记卡或信用卡付款。 可拨打电话 09 801 2122 或通过 shop.sva.org.nz 订购。 如果您希望以您的语言回电，请将姓名和语种发送至
Fanongonongo ki he feitu'u kotoa 'i Niu Silá ni. 'Oku fakahoko 'e he SVA e tokoni kiate kinautolu kuo fakamavahe'i (self-isolate), mo 'ikai lava ke fakatau mei he ngāhi falekoloá. Ko e mātu'a 'ikai ha hoá, mo e kau vaivai mo toulekeleká 'oku 'atā ke kau ki ai. 'Oku $0 pē e tilivá 'akinautolu 'oku ma'u Community Services Card. Totongi 'aki pē e Debit, pe Credit Card. Tā mai ki he 09 801 2122 ke 'oatu ho'o fiema'ú, pe ko ho'o hū ki he shop.sva.org.nz.
O le SVA Grocery Service ose mafutaga tama / teine a'oga po'o tagata o lo'o ofo e galulue e fesoasoani mo tagata inei i Niu Sila. O lenei galuega e avanoa mo tagata uma i Niu Sila o lo'o falee'sea i latou ile fale ona ole fa'amai ole Covid-19. Po'o latou o lo'o manaomia se sao ia maua ai ni latou mea a'i taumafa. E fa'apitoa mo matua taitoatasi (solo parent) nao le tama/tina ma le fanau, faapena foi ma tagata matutua (toea'ina ma olomatua) e mafai ona latou faaaogaina lenei tautua. Mo latou o loo iai se 'community services card' nao le $0 le tupe e totogi mo le tiliva. E mafai ona fa'aaoga lau 'debit / credit card' mo lau ota. Ia vili mai ile telefoni numera 09 801 2122 pe faafesootai mai ile shop.sva.org.nz
Spanish (South American)
El servicio de envío de despensa está disponible para las personas que se encuentran en aislamiento o que no tengan otra manera de acceder a los alimentos. El costo del envío es de $ 0 si cuentas con una tarjeta de servicios comunitarios (community services card), $ 9 para los que cuenten con una tarjeta dorada (gold card) o $ 15 para envío normal. El pago se puede realizar por medio de tarjeta de débito o crédito. Los pedidos se pueden realizar por teléfono al 09 801 2122 o también través de nuestra pagina web shop.sva.org.nz.
Dịch vụ mua sắm thức ăn SVA là dịch vụ hỗ trợ gia đình bị cách ly hoặc không có khả năng tự đi chợ mua thức ăn. Có 3 loại phí giao hàng; $0 cho gia đình có thẻ Community Service, $9 cho gia đình có Gold Card, $15 cho mọi gia đình. Vui cầu đặt hàng qua điện thoại 09 801 2122 hoặc trên mạng tại https://shop.sva.org.NZe
SVA ਗਰੌਸਰੀ ਡਲਿਵਰੀ ਸਰਵਿਸ
ਸੈਲਫ ਆਈਸੋਲੇਸ਼ਨ ਜਾਂ ਜਿਨਾਂ ਕੋਲ ਖਾਣਾ ਮੰਗਵਾਉਣ ਦਾ ਹੋਰ ਕੋਈ ਸਾਧਨ ਨਹੀਂ ਹੈ ; ਉਨਾਂ ਲਈ ਇਹ :-
SVA ਗਰੌਸਰੀ ਸਰਵਿਸ "
ਨੌਰਮਲ ਡਲਿਵਰੀ = @$ 15
ਕਮਿਉਨਿਟੀ ਕਾਰਡ ਤੇ = @$ 0
ਗੋਲਡ ਕਾਰਡ ਹੋਲਡਰ =@$ 9
ਇਨਾਂ ਤੋਂ ਬਗੈਰ ਪੇਮੈਂਟ ਡੈਬਿਟ/ ਕ੍ਰੈਡਿਟ ਕਾਰਡਾਂ ਰਾਹੀਂ ਵੀ ਕੀਤੀ ਜਾ ਸਕਦੀ ਹੈ।
ਆਰਡਰ ਕਰਨ ਲਈ ਫੋਨ ਨੰਬਰ
09 801 2122 ਤੇ ਸੰਪਰਕ ਕਰੋ।
ਦੀ ਵਰਤੋਂ ਕਰੋ।
ਤੁਸੀਂ ਆਪਣੀ ਭਾਸ਼ਾ 'ਚ ਗੱਲਬਾਤ ਕਰਨ ਲਈ ਫੋਨ ਨੰਬਰ :-
027 441 3927 ਤੇ ਆਪਣਾ ਨਾਂਮ ਅਤੇ ਭਾਸ਼ਾ ਲਿਖ ਕੇ ਭੇਜ ਸਕਦੇ ਹੋ।
ਤੁਹਾਡੀ ਸੇਵਾ ਵਿਚ (Services Provider)
SVA Grocery Service)